We do not accept refund or returns requests, but only accept exchange of equal or greater value design if it is sent back within 3 days from the date of receiving the order, customer is responsible for the returning shipping cost. We may grant extensions to this period for some special cases and products at its discretion.
Products can only be exchanged one time only.
The refund or return requests are only accepted if the products are found defective at the time of purchase. Besides, the exchange policy is not applied to Custom-made products, Initial-custom made products, Couture series, Sale off products.
Please have your order number available and provide a reason for your request in order to speed up the process. Your request will be reviewed within a 2 days standard response period and we will notify you via your preferred contact of the results. We reserve the right to extend the standard response time in exceptional cases with prior notice to you.
The returned items must be preserved in good condition with its original packaging, with paper tags, authenticity cards and box and any additional gifts of the order, with no damage, and are salable. Otherwise, Galerie Mode reserves the right to refuse to accept a return.
Shipping costs, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker.